Salesforce is a complete cloud-based CRM solution and platform provided by Salesforce, Inc. The core functions include the Sales Cloud, which focuses on sales force automation (SFA), the Service Cloud, which focuses on support management, and the Marketing Cloud, which focuses on marketing management. Additionally, there are various other services developed by third parties on the Salesforce platform, such as quoting and commerce functions, which users can freely combine and use. Salesforce is ideal for companies that want to centralize customer information scattered across departments or globally, centrally manage marketing/commerce to order receipt, or even connect to an ERP for integrated management. In addition to implementing Salesforce, Tecnos Japan leverages Tableau/CRM Analytics to provide advanced customer analytics, including pipeline analysis, customer insights, and historical data analysis. We also enable comprehensive business analysis by integrating financial data linked with ERPs like SAP, thus creating an optimal environment for corporate decision-making.
Business Areas
Implementation Modes
â– Cloud (SaaS/PaaS)
Solution Strengths
High market share solution that enables early business expansion
Wide range of applications and development platforms to choose from based on your objectives
Ability to develop custom applications essential for your business, enhancing operational efficiency
Recommended for Companies Like These
Companies that want to increase the visibility and efficiency of their sales operations
Companies that want to streamline information sharing with external parties and improve customer satisfaction
Companies that seek to streamline the efficiency of information maintenance and updates
Companies with overseas branches that are considering using Salesforce globally
Strengths of Tecnos
Extensive domestic implementation experience as a Consulting Partner (over 280 companies)
Awarded the Salesforce Kansai Region Partner Award three times in the past (2017, 2019, 2020)
Extensive overseas implementation experience through our subsidiary Lirik (offices in India/US/Canada)
Retained expertise in CRM and ERP integration
Ability to build and provide an analysis environment with Tableau/CRM Analytics
Capable of global implementation, inclusive of bilingual members and group companies
Effects of Implementation
Before
Complex and opaque sales processes made operations inefficient and prevented proper customer data management.
Sales representatives managed their own customer information, limiting the ability to share information and improve customer satisfaction.
Updating and maintaining the existing system was time-consuming and costly, making it difficult to stay up-to-date with the latest functionalities.
After
Visualization of the sales process and streamlining of operations were achieved. The quality and speed of sales activities have been greatly improved through centralized management of customer data.
By sharing and centrally managing customer information within the company, it became possible to respond quickly and accurately to customer inquiries. As a result, customer satisfaction has greatly improved.
System maintenance and updates are now performed automatically, allowing for the latest functions to be available at no additional cost, greatly improving maintainability.
Meet the Maker
Salesforce
Founded in 1999 and headquartered in the U.S., Salesforce is a cloud solution vendor that develops the world’s No. 1 CRM. Salesforce supports business innovation and success in various ways, from prospecting and acquiring new customers to closing deals quickly, smart sales, customer service, and marketing. Tecnos Japan（formerly ACK）began providing Salesforce implementation support services in 2009 and is currently a Silver Partner/Consulting Partner of Salesforce.
A platform designed to connect
enterprise systems (ERP/CRM) across companies, improving efficiency throughout the supply chain. It seamlessly integrates essential operations, including order-to-payment processes.
A system that centrally manages critical resources such as people, goods, money, and information, and provides vital information for corporate management decisions.
A system that effectively captures and manages ‘customer information’ crucial for a company, centrally overseeing all processes from marketing and sales to order management.
Solutions for instantaneous document output in a variety of formats from real-time, daily-changing data. This next-generation, web-based document automation solution automatically creates, prints, and distributes various types of documents.
