Salesforce
Forte
Salesforce is a complete cloud-based CRM solution and platform provided by Salesforce, Inc. The core functions include Sales Cloud, which is centered on SFA, Service Cloud, which is centered on support management, and Marketing Cloud, which is centered on marketing management. In addition, there are various services developed by third parties on the Salesforce platform, and users can freely combine and use these services. Salesforce is ideal for companies that want to centralize customer information scattered across departments or globally, centrally manage marketing/commerce to order receipt, or even connect to an ERP for integrated management.
Main functional classification (*Only typical basic functions are shown)
Introduction
- Cloud(SaaS/PaaS)
What Salesforce can do
- Realization of centralized management and understanding of customer information within a corporate group
- Marketing Automation
- Business negotiations/quotations, online ordering
Strengths of Tecnos
- Extensive experience as a Salesforce silver partner/consulting partner in Japan (more than 180 companies have implemented our products)
- Salesforce Kansai Region Partner Awards for the past 3 years (2017, 2019, 2020)
- Extensive overseas installations by subsidiary Lirik (locations: India/U.S./Canada)
- Maintain expertise in CRM and ERP integration
Ideal for these companies
- Companies with multiple customer contact points/channels for one company/one customer, such as marketing, sales, support, call centers, partner companies, etc.
- Proposal-based sales companies that need to manage sales forecasting on a daily basis and monitor process progress/sales activities.
- Companies engaged in e-commerce and web marketing, where understanding loyal customers is a key strategy.
Application Provider Introduction
Salesforce
Founded in 1999 and headquartered in the U.S., Salesforce is a cloud solutions vendor that develops the world’s No. 1 CRM, Salesforce, which supports business innovation and success in a variety of ways, from prospecting, acquiring new customers, and closing deals quickly to smart sales, customer service, and marketing. Salesforce supports business innovation and success from various aspects, from prospecting and new customer acquisition to smart sales, customer service, and marketing.
Tecnos Japan (former ACK) has been providing Salesforce implementation support services since 2009, and is currently a silver partner/consulting partner of Salesforce.
