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Digitization area
ERP
Significance of ERP
We optimize operations within a corporate group by building a core system using ERP, which enables integrated management of management information in one place.
Enterprise Resource Planning (ERP) is a management method that appropriately distributes and effectively utilizes the resource elements (people, goods, money, and information) that form the basis of corporate management. The significance of ERP is, as mentioned above, the ability to centrally manage management information, but it is an effective system only if it is able to utilize such information. Tecnos Japan can provide a full range of construction and operation support from the upstream process to implementation and maintenance as an ERP that not only centrally manages business operations but also provides information that can be used for management decision making.
Companies where ERP is effective
- Companies with multiple businesses for which checking management indicators in shorter periods than monthly is essential for decision making.
- Companies that have overseas offices and need to develop business in multiple languages and currencies
- Companies that anticipate the need to integrate the business processes and KPI indicators of multiple companies in the future due to M&A, etc.
Benefits of ERP Implementation
- Even as the size of the company expands, key indicators for business management can always be grasped in real time and utilized in management decisions.
- Unify business processes and flows across multiple locations and businesses, eliminate idiosyncratic operations, and enhance business continuity.
- Ability to develop business globally, transcending barriers of language, currency, and business customs.
Packages and services handled by Tecnos
CRM
Significance of CRM
The importance of companies increasing their engagement with their customers continues to grow every year, and we build a customer relationship management (CRM) system, another core system as a systems of engagement (SoE), to achieve centralized management of customer information.
CRM (Customer Relationship Management) is a management strategy/method that aims to increase sales and profitability by understanding customers and providing optimal proposals to each customer, thereby improving customer satisfaction and loyalty. CRM can be categorized into three major functions.
Sales Force Automation(SFA)
SFA, also known as sales meeting/project management, is a function that manages the progress and probability of each sales meeting/project according to a defined sales process. It is also used for sales forecasting/predictive comparison and action evaluation management.
Service Automation
This function improves customer service quality and customer loyalty through call center, maintenance history, FAQ/knowledge base, etc. It can also be linked to a call center system (CTI).
Marketing Automation(MA)
Although MA is defined as the automation of marketing activities, it can be broadly categorized as a function that accumulates, visualizes, and prioritizes customer behavior and a function that stimulates interest in and willingness to purchase products and services by providing marketing approaches appropriate for each categorized individual.
B2B Commerce
B2B Commerce is an e-commerce capability for B2B customers that provides the same easy, consumer-oriented shopping experience for B2B customer purchasers that they typically experience in their private, day-to-day e-commerce experiences. B2B-specific features such as low-hassle reordering, related-party/contract pricing, and custom catalogs simplify online purchasing. Of course, customer purchasing behavior is stored on the CRM as customer data and provided to the sales team as insights.
Tecnos Japan proposes the construction of a CRM that realizes 360° customer experience and seamlessly links this CRM with ERP to create a system that can freely utilize all the company’s mission-critical information.
Companies where CRM is effective
- Companies with multiple customer contact points/channels for one company/one customer, such as marketing, sales, support, call centers, partner companies, etc.
- Proposal-based sales companies that need to manage sales forecasting on a daily basis and monitor process progress/sales activities.
- Companies engaged in e-commerce and web marketing, where understanding loyal customers is a key strategy.
Benefits of CRM implementation
- Customer information that was previously divided between departments can now be centralized and utilized for sales strategies.
- Prompt grasp of sales forecasting and improvement in the accuracy of sales figures for landing estimates.
- Automation of marketing activities and understanding of customer actions enable us to provide optimal quality service to each customer.
Packages and services handled by Tecnos
Connected Business Platform
Significance of CBP
CBP (Connected Business Platform) is a platform that connects core systems (ERP/CRM) across companies to achieve efficiency in the entire supply chain. CBP (Connected Business Platform) is a platform that connects mission-critical systems (ERP/CRM) across companies to improve efficiency throughout the supply chain.
The Connected Business Platform (CBP) is a platform that links ERP/CRM systems across companies to improve efficiency throughout the supply chain. By seamlessly linking standardized ERP/CRM, convenient and easy-to-use external SaaS solutions, and standardized inter-company collaboration services provided through CBP, it is possible to integrate and standardize non-competitive areas such as order-to-payment operations, especially in core business operations, without sacrificing business operations. This will enable integration and standardization without sacrificing business operations. In addition, through CBP, big data, which is the most important data in the DX era, can be accumulated without being dispersed or scattered, and can be used to discover insights through the use of AI.
Order Payment Services
By linking a series of transaction actions from order to settlement, which are originally a single series of transaction facts between contracting companies, to each company’s mission-critical system/ERP, the transaction facts agreed upon by both companies are managed in the cloud, along with the communication history to date.
Logistics Location Services
In-store logistics location services
Grasp the location and movement of goods in warehouses within the corporate group. By mediating the linkage between physical inventory and ERP and centrally managing the flow of goods, we can achieve the consistency of information and goods that has been difficult to achieve with ERP alone.
Business-to-business logistics location information service (future concept)
By centrally managing product location information between companies and logistics providers on a cloud platform, it visualizes product location information throughout the supply chain between companies and provides accurate delivery date information in real time.
Companies for which CBP is effective
- Companies that want simple EDI integration with small and medium-sized companies
- I want to link order-only EDI to shipping, receiving, and billing in a simple EDI linkage.
- I want to convert shipping, receiving, and billing operations from paper to digital.
Benefits of CBP implementation
- Integrated management of inter-company collaboration from order receipt and placement to billing.
- Reduce ERP add-on man-hours for common operations and approach standardization without difficulty.
- Even if ERP/CRM itself continues to evolve in the future, the scope of impact can be minimized in the area of data integration.
Features of Tecnos CBP Services
EPM/BI
Significance of EPM/BI
In the future, being data-driven will be an essential requirement for corporate management decision-making. In order to define and visualize corporate performance indicators with appropriately designed granularity and timing, and to make management decisions quickly and accurately, it is essential to implement an optimized EPM/BI.
EPM (Enterprise Performance Management) is a management method to optimize business performance by visualizing/analyzing corporate management methods, identifying and solving problems. Business Intelligence (BI) is a method of collecting, accumulating, analyzing, and reporting corporate/organizational data for use in management decision-making. The significance of these methods is that they are not only limited to managing corporate performance indicators by defining and managing them as KGI/KPI or forecasting and actual performance, but they can also be used to aggregate and visualize data from multiple angles, such as departmental and product axes, and make management decisions based on an understanding of changes in the numerical values.
Tecnos Japan not only builds EPM/BI systems, but also provides total support from system integration to collect necessary data, support for defining performance indicators, and realistic operation methods to ensure that these systems are in place.
Companies where EPM/BI is effective
- Companies that have previously tried to implement BI tools but could not utilize them / only certain departments are utilizing them.
- Companies that devote a lot of manpower/time to compiling various weekly/monthly management indicators
- Companies struggling with how to link systems together to get the data they need
Benefits of EPM/BI Implementation
- Up-to-date information necessary for management decisions, when you want to see it.
- It takes less manpower/time to see the information needed for management, and time can be spent on decision making instead of aggregating.
- No discrepancies in figures/data between departments, thus reducing the risk of erroneous business decisions.
